Wellsboro Electric Company will continue to provide you with safe and reliable utility service, clear and concise bills and fair policies. You, the consumer, should know your rights and fulfill your responsibilities to maintain your service.
This useful booklet also includes information about various payment options for your utility bill; understanding the components of your utility bill; policies regarding security deposits; steps and rules about utility shutoffs; and how to shop for electricity or natural gas.
As a residential utility customer, you have the right:
- to safe and reliable service
- to a clear, precise and accurate bill
- to fair credit and deposit policies
- to know how your bill is calculated and how to tell if it is too high
- to question or disagree with your utility
- to personal privacy
As a residential utility customer, you also have the responsibility:
- to pay your bill on time
- to provide Wellsboro Electric Company with access to its meter
- to give Wellsboro Electric Company at least 7 days notice before you move or wish to discontinue service.
*If you fail to notify Wellsboro Electric Company you remain responsible to pay the bills.
You may qualify for special protections if you:
- Are a victim of domestic violence and have a Protection From Abuse Order or
- Live in a low-income household or
- Are seriously ill or a member of your household is seriously ill.
*You will be required to provide proof to your utility.
Your Rights and Responsibilities PDF Download
You can view or download the “Your Rights and Responsibilities” PDF document for answers to questions about billing, credit, disputes, and shut-off practices. Or, call us at 570-724-3516 to request a free copy.