To pay with a credit card, debit card or electronic check, call toll-free 1-844-886-9797. Or Click Here to pay online.
NOTICE OF PLANNED POWER OUTAGE
All Wellsboro Electric customers will experience a power outage Thursday, Sept. 24, 2020 beginning at 1 a.m. and lasting until approximately 3 a.m. In the event of rain, the outage will take place Friday, Sept. 25., beginning at 1 a.m. The planned system-wide outage is necessary as we convert over to our new transmission service. We are conducting the outage in the early morning hours in an effort to minimize inconvenience to our customers. We apologize for this inconvenience. You may reach Wellsboro Electric at 570-724-3516.
7/3/2020 – Our drive-up window is open however our lobby will remain closed to the public. Effective July 1, all credit/debit card and e-check payments will incur the third-party convenience fee. This fee is charged by the vendor; Wellsboro Electric does not benefit from the convenience fee. As a regulated utility, we are not permitted to recover these fees because it would affect our customers who choose not to pay with credit card. As an option for customers to pay their bills while our office and drive-up window was closed during COVID, we temporarily waived the third-party convenience fee.
6/30/2020 – If you are struggling to pay your electric bill, please contact our office. We are willing to work with you to setup an adequate payment plan but if you do not tell us, we cannot help you. We encourage you to pay on your account to keep your account balance as manageable as possible.
You may be eligible for a grant from the Low-Income Home Energy Assistance Program (LIHEAP) Recovery Crisis Program which helps Pennsylvanians during the COVID-19 public health crisis. Benefits may be available if a household: Has their main or secondary energy source completely shut-off, is notified that their utility service will be shut off in the next 60 days, owes funds to a utility provider that would constitute a service termination. Applications are accepted through the COMPASS website www.compass.state.pa.us or by calling the Tioga County Assistance office 570-724-4051.
6/19/20 – Our drive-up window will reopen July 1st to accept payments however, our lobby will remain closed to the public. Our drive-up window hours are Monday to Friday 7 a.m. to 4 p.m.
As an option for customers to pay their bills while our office and drive-up window was closed during COVID, we temporarily waived the third-party convenience fee. Effective July 1, all credit/debit card and e-check payments will incur the third-party convenience fee. This fee is charged by the vendor; Wellsboro Electric does not benefit from the convenience fee. As a regulated utility, we are not permitted to recover these fees because it would affect our customers who choose not to pay with credit card.
We are aware the convenience fee is a burden but, there are other ways to pay without having to incur the convenience fee. We offer an auto pay option where the amount of your bill is deducted from your bank account on the due date. There is no fee to enroll in auto pay and you still receive your bill statement. You can enroll in auto pay through SmartHub. We accept online bill payments from your bank. Just set us up as a bill payee and the bank does the rest. We do not charge to receive online bill payments from your bank. As always, we accept payments by mail, or you can leave your check or money order payment in the payment drop box by our front door. We appreciate your patience and understanding while the drive-up window was closed. We remain committed to serving our customers 24/7.
3/31/2020 – Wellsboro Electric Company has filed a Default Service Plan with the PA Public Utility Commission for the period June 1, 2021 through May 31, 2025. This plan is subject to Commission approval. Click here to read the Customer Notice.
With the onset of COVID-19 and for the safety of our customers and employees, it was necessary for us to close our office to the public. Wellsboro Electric Company knows the health and financial challenges that are a result of COVID-19, that is why we are waiving the third-party credit and debit card convenience fee until further notice. To pay with a credit/debit card, call (844) 886-9797 or through SmartHub. SmartHub is a free mobile application for Android and iOS smartphones and tablets through your app store. If you have never used SmartHub, you will need to register as a user.
You can mail your payment or leave your check or money order payment in the payment box by our front door. If you do not have your payment stub, be sure to include your name and address. As always, we are still here for you providing you with safe and reliable electric If you need to discuss your account, have a concern or need to report an outage call us at 570-724-3516. Up to date information on COVID-19 can be found at the Center for Disease Control cdc.gov or the World Health Organization at who.int
- Wellsboro Electric Company has filed a request with the Pennsylvania Public Utility Commission (PUC) to change your electric rates beginning August 30, 2019. This notice describes the Company’s rate request, the PUC’s role, and what actions you can take.
Wellsboro Electric Company is committed to the people and community that we serve. As an energy distribution company, our dedicated employees provide safe, reliable and affordable energy to our customers.