smart-hubl

smart-hubl

To pay with a credit card, debit card or electronic check, call toll-free 1-844-886-9797.  Or Click Here to pay online.

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10/01/2020 – The Pennsylvania Public Utility Commission (PUC) revised the adjustment in the TCJA Surcharge.  The TCJA Surcharge was reduced from 1.4% to 1.2% therefore, the surcharge percentage that took effect on October 1, 2020 was 1.2%.   The TCJA will be applied to the distribution costs on our bill.  It does not apply to your charges for generation supply or to your charges under Rider CCS. 

             On July 1, 2018, Wellsboro implemented a distribution rate decrease at the PUC’s request to reflect the estimated impact on the Company’s federal tax payments under the Tax Cuts and Jobs Act of 2017 (TCJA).  Under the PUC’s requirements, Wellsboro must compare the estimated impact that was used to calculate the rate decrease to the actual change in federal taxes that the Company experienced.  The TCJA Surcharge is implemented to reconcile the PUC’s estimated tax impact with the Company’s actual federal tax change under the TCJA for the period from January 1, 2018 through April 30, 2020. 

 

7/3/2020 – Our drive-up window is open however our lobby will remain closed to the public. Effective July 1, all credit/debit card and e-check payments will incur the third-party convenience fee.  This fee is charged by the vendor; Wellsboro Electric does not benefit from the convenience fee.  As a regulated utility, we are not permitted to recover these fees because it would affect our customers who choose not to pay with credit card.  As an option for customers to pay their bills while our office and drive-up window was closed during COVID, we temporarily waived the third-party convenience fee.

 

6/30/2020 – If you are struggling to pay your electric bill, please contact our office.  We are willing to work with you to setup an adequate payment plan but if you do not tell us, we cannot help you. We encourage you to pay on your account to keep your account balance as manageable as possible.

 

You may be eligible for a grant from the Low-Income Home Energy Assistance Program (LIHEAP) Recovery Crisis Program which helps Pennsylvanians during the COVID-19 public health crisis.  Benefits may be available if a household: Has their main or secondary energy source completely shut-off, is notified that their utility service will be shut off in the next 60 days, owes funds to a utility provider that would constitute a service termination. Applications are accepted through the COMPASS website www.compass.state.pa.us or by calling the Tioga County Assistance office 570-724-4051.

 

6/19/20 – Our drive-up window will reopen July 1st to accept payments however, our lobby will remain closed to the public. Our drive-up window hours are Monday to Friday 7 a.m. to 4 p.m.

As an option for customers to pay their bills while our office and drive-up window was closed during COVID, we temporarily waived the third-party convenience fee.  Effective July 1, all credit/debit card and e-check payments will incur the third-party convenience fee.  This fee is charged by the vendor; Wellsboro Electric does not benefit from the convenience fee.  As a regulated utility, we are not permitted to recover these fees because it would affect our customers who choose not to pay with credit card.

We are aware the convenience fee is a burden but, there are other ways to pay without having to incur the convenience fee. We offer an auto pay option where the amount of your bill is deducted from your bank account on the due date.  There is no fee to enroll in auto pay and you still receive your bill statement.  You can enroll in auto pay through SmartHub.  We accept online bill payments from your bank.  Just set us up as a bill payee and the bank does the rest. We do not charge to receive online bill payments from your bank.  As always, we accept payments by mail, or you can leave your check or money order payment in the payment drop box by our front door. We appreciate your patience and understanding while the drive-up window was closed.  We remain committed to serving our customers 24/7.

 

3/31/2020 – Wellsboro Electric Company has filed  a Default Service Plan with the PA Public Utility Commission for the period June 1, 2021 through May 31, 2025.  This plan is subject to Commission approval.  Click here to read the Customer Notice.

 

With the onset of COVID-19 and for the safety of our customers and employees, it was necessary for us to close our office to the public.  Wellsboro Electric Company knows the health and financial challenges that are a result of COVID-19, that is why we are waiving the third-party credit and debit card convenience fee until further notice. To pay with a credit/debit card, call (844) 886-9797 or through SmartHub.  SmartHub is a free mobile application for Android and iOS smartphones and tablets through your app store. If you have never used SmartHub, you will need to register as a user.

You can mail your payment or leave your check or money order payment in the payment box by our front door.  If you do not have your payment stub, be sure to include your name and address.  As always, we are still here for you providing you with safe and reliable electric If you need to discuss your account, have a concern or need to report an outage call us at 570-724-3516.    Up to date information on COVID-19 can be found at the Center for Disease Control cdc.gov or the World Health Organization at who.int

 

 

  • Wellsboro Electric Company has filed a request with the Pennsylvania Public Utility Commission (PUC) to change your electric rates beginning August 30, 2019.  This notice describes the Company’s rate request, the PUC’s role, and what actions you can take.

 

 

 

MISSION STATEMENT

Wellsboro Electric Company is committed to the people and community that we serve. As an energy distribution company, our dedicated employees provide safe, reliable and affordable energy to our customers.